Due to the nature of our products, all pistachios and food items are considered perishable goods. For food safety and quality reasons, we are unable to accept returns or provide refunds for change-of-mind purchases, incorrect selections, or products that have been opened.
We take great care in preparing and packaging every order. If your order arrives damaged, incorrect, or there is an issue with the quality of the product, please contact us within 7 days of receiving your order.
Please provide:
Your order number
A description of the issue
Photos of the product and packaging (if applicable)
We will review your request and, where appropriate, provide a replacement or refund.
For any refund or product concerns, please contact:
sales@prismaus.com.au
